Refund policy
1 Intro1.1
INOMI provides a 12 month warranty, handling it in the easiest way.
Shipped Items Return Policy
For quality or logistics issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the seller.
1.2 INOMI does not support unreasonable refunds and returns. Only when the problem is caused by non-human damage, our staff transportation, or product quality problems, the goods can be returned to us with the information requests within 30 days.
1.3 If the user finds that the goods are damaged during transportation or disassembles, or any production quality problems when receiving the goods, they need to notify us within 7 days of receiving the goods, and notify us with details by our email office@inomilife.com
In this case, you should attach your order number, product information, problems, contact information, etc., and we will start the after sale service procedure within 2 working days after receiving the information. After receiving the goods, if it is determined that the transportation problem is not artificial, the goods will be refunded or exchanged within 3 working days after the inspection is completed.
1.4 The address and contact information of the refunded goods will be notified to you after we get in touch with you and submit the application after approval.
1.5 If the result of the inspection is determined to be a non-human cause, but a product quality problem, INOMI will bear the freight
2 Warranty Claims for Quality-Related Issues
2.1INOMI provides a straightforward warranty that is processed in the most hassle-free way possible
2.2Beginning from the date of delivery, purchased products include a 12 month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.
2.3 Please note that the warranty policy does not apply to the following situations:
Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
3 Process
3.1 The buyer must provide sufficient proof of purchase.
3.2 INOMI must document what happens when buyers troubleshoot the product.
3.3 The defective item’s serial number and/or visible proof depicting the defect are required.
3.4 It may be necessary to return the item for quality inspection.
4 Valid proof of purchase
4.1 The purchase order number.
4.2 Sales invoice or PayPal order number
4.3 The sales receipt or order information with date, product description, price, total mount and valid seller's sign.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Beginning from the date of delivery, purchased products include a 12 month warranty. It is not possible to process a warranty claim for items that have expired their original warranty time frame claim request period, whichever is longer.
5 Shipping costs must be covered by the buyer in the following situations
5.1 Returning products for any reason other than a proven defect
5.2 Warranty claims on items taken outside the original country of purchase
5.3 Buyer’s accidental returns
5.4 Returning personal items
5.5 Returning goods claimed to have defects, but INOMI quality control founds that they are working in normal conditions.
5.6 Returning defective items in international shipping
5.7 Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
6 Not Covered Under Warranty
6.1 Products without sufficient proof of purchase
6.2 Lost or stolen products
6.3 Items that have expired their warranty period
6.4 Non-quality-related issues (after 30 days of purchase)
6.5 Free products
6.6 Repairs through 3rd parties
6.7 Damage from outside sources
6.8 Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
7 INOMI is not liable for
7.1 Loss of data incurred from the use of INOMI products
7.2 Returning personal items sent to INOMI
When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. INOMI does not provide refunds for items damaged in transit for non-quality related warranty claims.
8 Precautions
8.1 Please contact us by email if you need to return the goods: office@inomilife.com/inomiservice@gmail.com, or enter our Official website to contact us by online.
8.2 Non-quality issues, the freight will be borne by the buyer
INOMI provides a 12 month warranty, handling it in the easiest way.
Shipped Items Return Policy
For quality or logistics issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the seller.
1.2 INOMI does not support unreasonable refunds and returns. Only when the problem is caused by non-human damage, our staff transportation, or product quality problems, the goods can be returned to us with the information requests within 30 days.
1.3 If the user finds that the goods are damaged during transportation or disassembles, or any production quality problems when receiving the goods, they need to notify us within 7 days of receiving the goods, and notify us with details by our email office@inomilife.com
In this case, you should attach your order number, product information, problems, contact information, etc., and we will start the after sale service procedure within 2 working days after receiving the information. After receiving the goods, if it is determined that the transportation problem is not artificial, the goods will be refunded or exchanged within 3 working days after the inspection is completed.
1.4 The address and contact information of the refunded goods will be notified to you after we get in touch with you and submit the application after approval.
1.5 If the result of the inspection is determined to be a non-human cause, but a product quality problem, INOMI will bear the freight
2 Warranty Claims for Quality-Related Issues
2.1INOMI provides a straightforward warranty that is processed in the most hassle-free way possible
2.2Beginning from the date of delivery, purchased products include a 12 month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.
2.3 Please note that the warranty policy does not apply to the following situations:
Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
3 Process
3.1 The buyer must provide sufficient proof of purchase.
3.2 INOMI must document what happens when buyers troubleshoot the product.
3.3 The defective item’s serial number and/or visible proof depicting the defect are required.
3.4 It may be necessary to return the item for quality inspection.
4 Valid proof of purchase
4.1 The purchase order number.
4.2 Sales invoice or PayPal order number
4.3 The sales receipt or order information with date, product description, price, total mount and valid seller's sign.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Beginning from the date of delivery, purchased products include a 12 month warranty. It is not possible to process a warranty claim for items that have expired their original warranty time frame claim request period, whichever is longer.
5 Shipping costs must be covered by the buyer in the following situations
5.1 Returning products for any reason other than a proven defect
5.2 Warranty claims on items taken outside the original country of purchase
5.3 Buyer’s accidental returns
5.4 Returning personal items
5.5 Returning goods claimed to have defects, but INOMI quality control founds that they are working in normal conditions.
5.6 Returning defective items in international shipping
5.7 Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
6 Not Covered Under Warranty
6.1 Products without sufficient proof of purchase
6.2 Lost or stolen products
6.3 Items that have expired their warranty period
6.4 Non-quality-related issues (after 30 days of purchase)
6.5 Free products
6.6 Repairs through 3rd parties
6.7 Damage from outside sources
6.8 Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
7 INOMI is not liable for
7.1 Loss of data incurred from the use of INOMI products
7.2 Returning personal items sent to INOMI
When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. INOMI does not provide refunds for items damaged in transit for non-quality related warranty claims.
8 Precautions
8.1 Please contact us by email if you need to return the goods: office@inomilife.com/inomiservice@gmail.com, or enter our Official website to contact us by online.
8.2 Non-quality issues, the freight will be borne by the buyer
